CUSTOMER CARE
Shipping & Returns.
Shipping
Enjoy free shipping within Canada on orders over $75.
| Method | Delivery after processing | Price |
|---|---|---|
| Standard | 3–9 business days | $12 CAD |
| Express | 1–2 business days | $18 CAD |
Orders are typically prepared within 2–3 business days. Delivery times begin after your order has been processed and may vary depending on your location and selected shipping method.
Returns
We want you to feel confident ordering from SĀBAN. Returns may be requested within 30 days of delivery.
For hygiene reasons, body-care products must be unused, unopened and in their original packaging to qualify for a return. Proof of purchase is required.
Please contact us before returning an item. Returns sent without prior approval may not be accepted.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible. We’ll review the issue and work with you to make it right.
Non-returnable Items
Opened or used body-care products cannot be returned for hygiene reasons. Sale items and gift cards are final sale.
Exchanges
If you would like a different product, please request a return for the eligible item and place a new order once your return has been approved.
Refunds
Once your return has been received and inspected, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or credit-card provider to process the refund.
